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Frequently Asked Questions

HOW DO I SEND MY PICTURES?

After you checkout, please email us your images to myinfo@everafterdesignstudio.com.  We will do all photo editing to your pictures once they are received.  If you need to mail us your images, please email us and we will tell you where to send your photos.  See Submitting Photos & Text for more information.  
CAN I CHANGE THE COLOR, FONT, SIZE, ETC?

Yes, in most cases you can!  After you place your order, please email us with what you would like changed.  Colors and fonts can definitely be changed as well as the size of pictures or text.  The size of the actual print can be changed, but may result in a price difference.  Please email us with these changes right away so there is no delay on your order.


CAN I MAKE CHANGES TO MY PROOF?

Yes.  We want you to be 100% happy with your purchase.  After you receive your proof, please email us with any changes and we will send you a new proof.  We will not print your order until we get your approval.


IS THERE A MINIMUM ORDER?

For all printed cards, there is a minimum order of 25. For the plexiglass invitations, there is a minimum order of 75. For the message in a bottle invitations, there is a minimum order of 30.  For the wedding newspaper, there is a minimum order of 50.   If you are ordering a custom painted wood piece, there is no minimum order.  


ARE THE DESIGNS INTERCHANGEABLE?  CAN I MAKE A WEDDING INVITATION INTO A BIRTHDAY INVITATION, ETC?

Absolutely!  All of our designs are interchangeable.  Just email us with your questions and design changes.  As for the hand painted wood pieces, if you would like a rocking chair painted with the same design ideas or colors as the book shelves we can do that also.  


IF I CAN'T DECIDE WHICH PICTURE WILL WORK BEST, CAN I SEND YOU EXTRA ONES?

Yes, you can send us 2 or 3 extras.  Please do not send more then that or else it will delay your order.  


CAN I GET A HARD COPY OF MY PROOF?

Unfortunately we can not send out a hard copy of the proofs.  We only send digital or fax proofs.  


CAN I MAIL YOU HARD COPIES OF MY PHOTOS AND WILL I GET THEM BACK?

Yes and yes.  If you want to mail us your photos, please email us and we will give you the address to mail them to.  After your order has been approved, we will mail them back to you.  


SHOULD I SCAN IN MY WHOLE PICTURE OR TRY TO CROP IT MYSELF?

When you scan your pictures, please scan the whole picture.  It will be easier for us if we do the cropping when we receive the images.  



CAN YOU CONVERT MY PHOTOS TO BLACK AND WHITE AND VICE VERSA?

We can convert your photos to black and white as well as sepia.  However, we do not have the ability to convert a black and white photo to color. 


DO YOU DO ANY OTHER PRODUCTS SUCH AS BUSINESS CARDS AND/OR BROCHURES?

Yes!  We can definitely design you business cards, postcards, brochures and pretty much anything else you can think of.  Please just email us with any requests and we will let you know if it is something we can design for you.  



CAN I HAVE A CARTOON CHARACTER, TEAM LOGO OR ANY OTHER COPYRIGHTED IMAGE ON MY DESIGNS?

We can not use these images as graphics.  However, if you have personally taken a picture of the character at a theme park, we can use that photo.  We can also use a photo of yourself or your child wearing a themed t-shirt or holding a themed stuffed toy.  We can then use similar colors and fonts to create the feel of the themed product you are looking for.  


WILL MY ORDER BE USED ON YOUR WEBSITE?

We do use some of our designs as examples in our galleries.  We will always change your personal information before posting anything.  



WHAT KINDS OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards (VISA Mastercard, Discover, AmEx), echecks and Paypal payments, all via paypal as a secure payment processor.  You do not need a Paypal account to pay via Paypal, you may use a credit card to pay, this is just a secure way to process your payment.  Never send any credit or bank card information via email, it is unsecured and we will not process payment information sent this way for our own protection.  

CAN I REQUEST A CUSTOM DESIGN?

Yes, we can design you something completely custom.  There will be a $50.00 set up and design fee for the first hour of time it takes us to design your new layout.  On average it takes about an hour to create a new design.  For each additional hour it will be $20.00.   


I LIKE A DESIGN THAT FEATURES THREE PHOTOS, BUT I ONLY WANT TO USE ONE.  CAN I CHANGE THAT?

Yes you can.  Just send us the one photo and be sure to add a note about any customizations.  We are happy to modify any design for you.



WHAT IS A PROOF?

A proof is a low resolution digital image of your design.  When you place your order and send us your personalization information, we put together your design and send it to your for approval.  Once approved, we send it to the printer.

  
WILL THE COLORS IN THE PRINTED CARD BE EXACTLY WHAT I SEE ON MY MONITOR?

Monitor settings can vary tremendously in terms of brightness, contrast and even colors.  For this reason, it is impossible to say that your card will match exactly what you see on the screen.  However, please know that all the colors in each design were put together by our designer who has an expert knowledge of color theory.  


WHAT IF THERE IS A MISTAKE ON MY PRINTED CARDS?

We do our very best to ensure no mistakes are made.  We use the exact information from you and send a proof for you to review.  We will not send your design to print until you approve your proof, so we ask that you double and triple check your proof.  If there is a mistake that occurs after the proof process or if the mistake is Ever Afters mistake, we will reprint your order at no charge.  If a mistake is made due to incorrect information provided by you, then we must ask that you pay for the reprint of the cards.  Please check your proofs VERY carefully.



WHAT SIZE SHOULD MY PICTURES BE?

We recommend that all photos be at least 1800 x 1200 pixels.  We ask that all scanned photos be a minimum of 300 dpi or preferably 600 dpi.  This is to ensure the best quality for your design.  Photos saved from a camera phone are not suitable for printing.  Please see Submitting Photos & Text for more information.


CAN WE USE PROFESSIONAL PHOTOS?

Yes, with a written consent from the photographers.  We will not use professional photographs without a release form. 


HOW LONG UNTIL I RECEIVE MY PROOF?

All digital proofs will be received within 2 business days of receiving all of your images, design changes and/or customized text.  Please note that during the busy holiday season proof times may increase.  


IS THERE AN EXTRA CHARGE TO CHANGE A DESIGN?

There is no extra charge to change an existing design.  We are able to change colors, fonts and wording.  



CAN I ORDER MORE CARDS AFTER I RECEIVE MY ORDER?

Yes.  We will keep your file for a year after your order date.  If you choose to order more cards, the minimum order amount still applies.  


WHAT IS YOUR RETURN POLICY?

1. Ever After Design Studio's return policy for all printed designs is as follows: Once you have approved the proof and a paid order has been sent to print, no refunds or exchanges can be made. We urge you to double check all text and photo placement before approving the proofs for print. If you receive your order and for any reason are not satisfied, contact orders@everafterdesignstudio.com with a brief description of the issue and we will review the printed file. If a mistake is made by Ever After Design Studio, we will reprint your order at no cost to you. If a mistake is made by the customer and/or the proof was approved with a mistake, we will reprint your order with a 10% discount. Be advised that coloring and sizing of proofs viewed electronically varies depending upon your monitor's screen size and resolution.

2. Ever After Design Studio does not offer refunds to "personalized" hand painted wood products unless the error is made by Ever After Design Studio. Please be sure to double-check your order information before submitting. If there is an error with your order and the error was made on our part (i.e.: misspelled name or if item arrived damaged), a refund or replacement but not both will be granted for the particular item in question. We are not liable for mistakes made on the customers' part.

3. Ever After Design Studio's cancellation policy for all printed designs is as follows: If you cancel your order before approving your digital proof, you are not subject to any cancellation fees. After your digital proof has been approved you have one business day to cancel your order and you will be subject to a $20 cancellation fee which covers the time our designers applied to editing your images and/or customizing your design. Once your order has been sent to print, your order can not be canceled under any circumstances.

4. When returning or exchanging an item, all shipping costs are the responsibility of the customer.

5. Ever After Design Studio cannot be held responsible for returned items that do not arrive back to us. It is the responsibility of the customer to arrange for tracking, insurance and delivery confirmation. In the event that the return is not received or received in damaged condition, Ever After Design Studio will not issue a refund, credit or exchange. In order for the customer to recover any losses, it is his/her sole responsibility to file a claim with the chosen delivery service.

6. If you receive a defective product from Ever After Design Studio, you must notify us in writing (via email) within two days of receiving the product to be eligible for a return.

7. All merchandise sold at a 25% or greater discount is considered a clearance sale. This includes items on sale for this amount or items that are sold for a 25% or greater discount due to the use of special coupons and promotions. Returns of clearance items are only eligible for an exchange or store credit and must be postmarked within 3 business days of when you received the item, otherwise they cannot be returned.

8. Items that are final sale will be listed as such in their description. Final sale items are not returnable or exchangeable.

9. Returns that do not meet Ever After Design Studio's requirements will be sent back to the buyer at the buyer's expense.

10. Ever After Design Studio reserves the right to deny a refund to any customer with excessive prior returns.

11. If a product is defective or damaged, it must be returned or exchanged within 30 days. Customer will pay for return shipping on authorized returns.

12. All returns are only eligible with a valid Return Authorization number (RA#). In order to obtain an RA# the customer must call or email Ever After Design Studio. They must include the name on the order, date of purchase, as well as the reason for return or exchange. Once an RA# is issued, the customer must send back the item(s) approved for return/exchange in the permitted time period and the RA# must appear on the outside of the package.

13. Any return or exchange without an RA# will be refused and returned to sender at the sender's expense. No exceptions will be made.

14. In the event that the wrong RA# is provided by the customer or the return is opened by Ever After Design Studio, but does not meet the requirements it will either be shipped back at the customer's expense or a store credit will be issued (depending upon the return). This is at Ever After Design Studio's discretion.


WHAT ARE YOUR METHODS OF SHIPPING?

We ship using the United States Postal Service (USPS).  We use three of their methods of shipping to offer a variety of shipping time frames.  

Parcel Post - 2 - 9 days
Priority Mail - 1 - 3 days
Express Mail - Overnight to most locations

** Please be aware that each shipping method and time frame is the time your product will take to get to you AFTER the processing time of your printed orders or hand painted items.


WHAT IS THE PROCESS TIME FOR YOUR PRINTED PRODUCTS?

After you place your order for any printed product, within 2 business days from receiving all of your photos and/or personalized text and colors you will receive a digital proof of your design that needs to approved.  Once the proof is approved, it will take about 2 weeks to get your product printed.  Please contact us if expedited printing is needed.   
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